90% of customers read reviews before calling. Your star rating decides whether they call you or your competitor. WavePoint automates five-star review generation across 40+ platforms, manages your reputation 24/7, and fights for the removal of reviews that violate platform policies.
Before they visit your website. Before they call. Before they make any decision. They look at your stars. Here’s what the data says.
of customers read reviews before making a purchasing decision
won’t take action until they’ve read your reviews
stars is the minimum most customers will even consider calling
more clicks for businesses with 10+ recent reviews vs. stale profiles
No ad spend. No website update. No sales pitch. Just stars. WavePoint builds the review profile that wins before the phone even rings.
We deploy an intelligent review engine that sends simultaneous SMS and email campaigns, routes happy customers to review platforms, and intercepts negative feedback before it goes public.
After a customer interaction, our system sends a personalized SMS and email review request. Simultaneous, timed for maximum response rate. No manual work required on your end.
Customers who indicate a positive experience are routed directly to the review platform of your choice — Google, Facebook, Yelp, industry-specific sites. One tap. Done.
Customers who indicate dissatisfaction are routed to a private feedback form instead of a public review platform. You get the insight. They get a resolution. Your rating stays protected.
Grace and Josh personally craft responses to every review — positive and negative — that reflect your brand, demonstrate accountability, and show every future reader that your business genuinely cares.
Fake reviews. Competitor attacks. Bot spam. Reviews from people who were never your customer. These violate platform policies — and we build the strongest possible case to have them removed.
We analyze each review for policy violations — fake accounts, spam, conflicts of interest, harassment, and reviews from people who were never your customer.
Customer records, invoices, appointment history, account screenshots — we compile the strongest possible documentation to support the removal request.
We submit a professionally documented request through the platform’s official channels — not a workaround, not a hack. The right process, executed properly.
If the initial request is denied, we build an appeal with additional evidence and resubmit. We stay on it until we’ve exhausted every legitimate option.
We do the audit, build the case, submit the request, and manage the appeals — all upfront. You’re charged only if we succeed. No removal, no fee. That’s how confident we are in the process.
We audit your current review profile, identify every platform gap, and show you exactly what it would take to dominate your reputation. Complimentary. Before you spend anything.
Book Your Complimentary Gameplan →Or call: (954) 470-4499
Every service and city below links to a dedicated page — see how the full system fits together.
Get a free, custom Gameplan from the founders — a clear picture of where you stand and exactly what it takes to win your market. No pressure, no obligation.
Get Your Free Gameplan →See Real ResultsStraight answers from the founders. Have a different question? Reach out any time — you'll hear back from Grace or Josh directly.
Nobody can legitimately remove honest negative reviews — be wary of anyone who claims otherwise. We can get policy-violating reviews flagged, respond professionally to the rest, and bury the impact under a steady stream of new 5-star feedback.
Future customers read your responses to judge how you handle problems, and active engagement signals credibility to Google. We respond to every review in your brand's voice.
That's recoverable — and urgent. Review velocity matters: a consistent flow of new positive reviews raises your average faster than most owners expect while pushing old negatives down the page.
Review generation grows the volume of new reviews; reputation management is the whole picture — monitoring, responses, damage control, and strategy across every platform where customers judge you.